EMS Reimbursement Update May 2013: Customer Service Training
As I am sure that you will agree, training and education is an important part of employee development. In order to continue to provide high quality customer service to your patients, EMS|MC will begin a training program for our customer service representatives.
On Wednesday, May 29th, EMS|MC will conduct a company wide training session from 11:30 a.m. – 1:00 p.m. (Eastern Time). During this time, the Customer Service phone line will have a recorded message that will instruct the patient to call back after the training has been completed.
Beginning June 14th and every other Friday thereafter, the Customer Service Representatives will receive bi-weekly training from 10 a.m. – 11 a.m. (Eastern Time). The callers will receive the same recorded message during this hour. The first session is entitled “How to Exceed Quality Expectations on Every Call.”
Patient calls are an important part of our business as EMS|MC serves as an extension of your agency and the quality of service that you provide to your community.